Warranty Policy

Dreame Aurora Limited Warranty Policy

Last Updated: July 22, 2026

1. Overview

This Dreame Aurora Limited Warranty Policy (“Limited Warranty”) applies to eligible Dreame Aurora products purchased by the original consumer purchaser and first sold and used within the United States.

The Limited Warranty begins on the later of:

  • The date shown on a valid purchase receipt or invoice; or

  • The product delivery date.

This Limited Warranty applies to the following Dreame Aurora product categories:

  • AI Toys

  • Earphones

  • Smart Rings

Each eligible product is covered by a one-year limited warranty, subject to the terms, conditions, and exclusions described below.

To request warranty service, the purchaser must contact Dreame Aurora so that the reported issue can be reviewed and diagnosed before returning or shipping the product.

For warranty assistance, contact:

Email: support@dreameaurora.ai

Please do not send a product to Dreame Aurora without first receiving return or service instructions.

2. Eligible Purchases

This Limited Warranty applies only to products purchased from:

  • The official Dreame Aurora website;

  • Dreame Aurora-operated online stores; or

  • Retailers and online marketplaces expressly authorized by Dreame Aurora.

Products purchased from an authorized third-party marketplace may also be subject to that marketplace’s separate return or service policies.

Products purchased from unauthorized sellers, resellers, secondhand marketplaces, liquidation sellers, or private individuals may not be eligible for warranty coverage. In such cases, the purchaser should contact the original seller directly.

Dreame Aurora may require proof of purchase and product identification information before providing warranty service.

3. Consumer Law Rights

This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state.

The benefits provided under this Limited Warranty are in addition to any rights and remedies available under applicable consumer protection laws. Nothing in this Limited Warranty is intended to exclude, restrict, or modify any rights that cannot legally be excluded, restricted, or modified.

4. Geographic Coverage

Products sold under this Limited Warranty are manufactured or configured for use in the United States.

Unless otherwise confirmed in writing by Dreame Aurora, warranty service is available only within the contiguous United States. Service availability may be limited for Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories.

Products transported to or used outside the country or region in which they were originally sold may not be eligible for local warranty service.

Damage or malfunction caused by using the product outside its intended market, including incompatible voltage, charging standards, wireless frequencies, network services, or local regulations, is not covered.

Please contact support@dreameaurora.ai to confirm service availability before requesting warranty service from outside the contiguous United States.

5. Warranty Period

The following warranty periods apply:

Product Category Covered Product and Main Components Warranty Period
AI Toy Main device, internal electronic components, built-in battery, sensors, speakers, microphones, buttons, and included charging components 1 year
Earphones Earbuds, charging case, internal batteries, speakers, microphones, controls, and included charging components 1 year
Smart Ring Ring body, internal electronic components, sensors, built-in battery, and included charging components 1 year

The warranty period does not restart or extend when a product is repaired or replaced, except where required by applicable law. A repaired or replacement product will remain covered for the remainder of the original warranty period or for any minimum period required by law, whichever is longer.

If valid proof of purchase cannot be provided, Dreame Aurora may determine the warranty start date using available order records, product registration records, serial numbers, activation records, manufacturing information, or other reasonable evidence.

6. What This Limited Warranty Covers

During the applicable warranty period, Dreame Aurora warrants that the covered product will be free from defects in materials and workmanship under normal personal and household use.

Examples of issues that may qualify for warranty service include:

  • Failure to power on due to a manufacturing defect;

  • Charging failure caused by a defective internal component;

  • Abnormal battery failure not resulting from normal battery aging;

  • Defective sensors, speakers, microphones, buttons, or electronic controls;

  • Connectivity failure caused by a hardware defect;

  • Structural failure caused by defective materials or manufacturing;

  • Other functional failures confirmed by Dreame Aurora to be manufacturing defects.

Coverage is subject to inspection, testing, troubleshooting, and verification by Dreame Aurora or an authorized service provider.

7. Warranty Remedies

If Dreame Aurora determines that an eligible product has a covered defect during the warranty period, Dreame Aurora may, at its discretion and to the extent permitted by law:

  • Repair the product;

  • Replace the product with a new or refurbished product of the same or a functionally equivalent model;

  • Replace the defective component;

  • Provide another appropriate remedy; or

  • Issue a refund of the original purchase price when repair or replacement is not reasonably available.

Replacement products or components may differ slightly in appearance, color, packaging, or design from the original product but will provide substantially equivalent functionality.

Dreame Aurora will determine the appropriate warranty remedy based on product availability, the nature of the defect, service feasibility, and applicable law.

8. Warranty Service Process

To request warranty service, contact:

support@dreameaurora.ai

Please include the following information when available:

  1. Your full name;

  2. Your order number;

  3. The purchase date and place of purchase;

  4. The product name or model;

  5. The product serial number, if applicable;

  6. A clear description of the issue;

  7. Photos or videos showing the problem, when relevant; and

  8. A copy of the purchase receipt, invoice, or order confirmation.

Dreame Aurora may ask you to complete troubleshooting steps before approving a return, repair, or replacement.

If a return is required, you must follow the return instructions provided by Dreame Aurora. Products returned without authorization may be refused or may experience processing delays.

Before returning a product, you should:

  • Back up any information you wish to keep;

  • Remove personal information where possible;

  • Disconnect the product from personal accounts;

  • Disable device locks or activation restrictions when instructed;

  • Remove non-original accessories; and

  • Package the product securely to prevent shipping damage.

Dreame Aurora is not responsible for personal data, account information, user-generated content, or third-party accessories left on or included with a returned product.

9. Inspection, Shipping, and Service Costs

For claims approved under this Limited Warranty, Dreame Aurora will cover reasonable costs associated with the approved warranty service, including applicable inspection, parts, labor, and authorized shipping costs.

The customer may be responsible for costs when:

  • The product is found not to have a covered defect;

  • The product is outside the warranty period;

  • The damage is excluded under this policy;

  • The product was returned without authorization;

  • The customer did not follow the provided shipping instructions;

  • The product requires cleaning, data removal, account unlocking, or restoration before service; or

  • The customer requests expedited shipping or another optional service.

Dreame Aurora may provide a cost estimate before performing any chargeable service.

10. Accessories, Consumables, and Cosmetic Components

Unless the issue is caused by a covered manufacturing defect, this Limited Warranty does not cover consumable, replaceable, or cosmetic items, including but not limited to:

  • Ear tips;

  • Protective covers or cases;

  • Decorative attachments;

  • Replaceable straps or sizing accessories;

  • Cleaning tools;

  • Packaging materials;

  • Printed boxes;

  • Foam inserts;

  • User manuals;

  • Stickers and labels;

  • Promotional items; and

  • Other accessories subject to regular replacement or wear.

Charging cables, charging cases, charging docks, or other included charging components are covered only when they were included with the original product and the failure is confirmed to result from a defect in materials or workmanship.

11. Battery Coverage

Built-in rechargeable batteries are covered during the applicable one-year warranty period against defects in materials or workmanship.

Rechargeable batteries naturally lose capacity over time. Gradual reduction in battery capacity caused by normal use and battery aging is not considered a manufacturing defect.

Battery damage is not covered when caused by:

  • Improper charging;

  • Use of incompatible or unapproved chargers;

  • Exposure to excessive heat or cold;

  • Long-term storage in a fully discharged condition;

  • Liquid ingress;

  • Physical impact;

  • Puncture, crushing, or deformation;

  • Unauthorized disassembly; or

  • Failure to follow the charging and storage instructions.

12. Warranty Exclusions

This Limited Warranty does not cover damage, malfunction, or deterioration resulting from any of the following.

12.1 Normal Wear and Aging

  • Normal battery capacity reduction;

  • Scratches, dents, discoloration, fading, or surface wear;

  • Wear caused by regular contact with skin, clothing, furniture, or other objects;

  • Changes in fit, finish, sound quality, or appearance resulting from ordinary use;

  • Normal deterioration of coatings, finishes, seals, adhesives, or cosmetic components.

12.2 Accidental or Improper Damage

  • Drops, impacts, crushing, bending, punctures, or excessive pressure;

  • Fire, excessive heat, freezing conditions, or prolonged direct sunlight;

  • Improper voltage, charging, power supply, or electrical connection;

  • Damage caused by pets, children, insects, or foreign objects;

  • Exposure to chemicals, cleaning agents, cosmetics, oils, saltwater, or corrosive substances;

  • Improper transportation, storage, maintenance, cleaning, or installation.

12.3 Liquid and Water Damage

Water-resistance ratings, where provided, apply only under the specific conditions stated in the product instructions. Water resistance is not permanent and may decrease through normal wear, impact, aging, or improper handling.

This Limited Warranty does not cover liquid damage caused by:

  • Use beyond the product’s stated water-resistance rating;

  • Swimming, bathing, showering, diving, or submersion when not expressly permitted;

  • Exposure to hot water, steam, seawater, pools, soaps, detergents, or chemicals;

  • Charging the product while wet;

  • Damage to seals caused by impact, wear, or unauthorized repair; or

  • Failure to follow drying and cleaning instructions.

12.4 Unauthorized Modification or Repair

  • Disassembly, repair, modification, or component replacement by an unauthorized person;

  • Use of unauthorized or incompatible parts, accessories, batteries, chargers, software, or firmware;

  • Removal, alteration, or damage to serial numbers, labels, or product identification markings;

  • Installation of unofficial software or modification of the product’s operating system or security controls.

12.5 Improper Use

  • Failure to follow the user manual, safety instructions, warnings, or product guidance;

  • Use outside the product’s intended purpose;

  • Commercial, industrial, rental, institutional, or medical use unless expressly authorized;

  • Use in unsafe, corrosive, excessively dusty, or otherwise unsuitable environments;

  • Improper account setup, network configuration, device pairing, or third-party integration;

  • Continued use after visible damage or a safety warning appears.

12.6 Software and Third-Party Services

This Limited Warranty does not guarantee uninterrupted or error-free operation of software, artificial intelligence features, applications, cloud services, voice services, wireless networks, or third-party platforms.

The warranty does not cover issues caused by:

  • Internet or mobile network availability;

  • Bluetooth or Wi-Fi interference;

  • Incompatible mobile devices or operating systems;

  • Third-party applications, services, accounts, or subscriptions;

  • Service interruptions, server maintenance, or discontinued third-party features;

  • Changes in laws, regulations, platform requirements, or technical standards;

  • Incorrect, incomplete, delayed, or unavailable AI-generated responses that are not caused by a product hardware defect.

Software updates, feature availability, AI capabilities, and supported third-party services may change over time.

12.7 Lost or Stolen Products

Lost, misplaced, or stolen products are not covered under this Limited Warranty.

12.8 Unauthorized or Unverifiable Products

This Limited Warranty does not cover:

  • Counterfeit products;

  • Products purchased from unauthorized sellers;

  • Products with altered, removed, or unverifiable serial numbers;

  • Sample, prototype, demonstration, or pre-production units not sold as standard retail products;

  • Products obtained through unauthorized resale, liquidation, or secondhand transactions.

12.9 Events Beyond Reasonable Control

Damage or service delays caused by circumstances beyond Dreame Aurora’s reasonable control are not covered, including natural disasters, fire, flood, storms, war, civil unrest, epidemics, government actions, transportation interruptions, carrier delays, communication failures, labor disputes, or supplier interruptions.

13. Health and Safety Disclaimer for Smart Rings

Dreame Aurora Smart Rings and their associated applications are consumer wellness products unless expressly stated otherwise.

They are not medical devices and are not intended to diagnose, treat, cure, prevent, or monitor any disease or medical condition. Health, sleep, activity, heart-rate, temperature, stress, recovery, or similar measurements may be estimates and may be affected by fit, movement, skin condition, environmental conditions, device placement, and other factors.

The warranty does not cover dissatisfaction resulting solely from differences between product readings and measurements produced by medical equipment, other consumer devices, or personal expectations, unless Dreame Aurora confirms that the product has a covered hardware defect.

Users should not make medical decisions based solely on information provided by the product. Consult a qualified healthcare professional regarding medical symptoms, conditions, or treatment decisions.

14. AI Toy Safety and Supervision

AI Toys must be used in accordance with the applicable age recommendations, safety warnings, and supervision instructions.

This Limited Warranty does not cover damage caused by:

  • Use by children outside the recommended age range;

  • Lack of required adult supervision;

  • Throwing, biting, chewing, stepping on, crushing, or immersing the product;

  • Inserting objects into openings or ports;

  • Use of the product as a medical, emergency, childcare, or safety-monitoring device; or

  • Failure to follow battery, charging, privacy, and online-safety instructions.

AI-generated content may occasionally be incomplete, inaccurate, or inappropriate. Parents and guardians remain responsible for supervising use and reviewing available parental controls and privacy settings.

15. Earphone Use and Hearing Safety

Earphones must be used at safe listening levels and in accordance with all product warnings.

This Limited Warranty does not cover hearing loss, discomfort, injury, or other harm resulting from:

  • Excessive listening volume;

  • Prolonged listening;

  • Improper fit;

  • Use while driving or performing activities requiring environmental awareness;

  • Failure to clean or maintain the earphones properly; or

  • Use contrary to the safety instructions.

Stop using the product and seek appropriate professional advice if you experience pain, irritation, dizziness, ringing in the ears, or hearing changes.

16. Out-of-Warranty Service

For products outside the warranty period or damaged for reasons not covered under this Limited Warranty, Dreame Aurora may, where available, offer paid repair, replacement, or service options.

Availability and pricing will depend on:

  • The product model;

  • The nature and extent of the damage;

  • Parts availability;

  • Shipping destination;

  • Technical service availability; and

  • Whether the product can be safely and economically serviced.

The customer is responsible for all approved out-of-warranty service charges, including inspection, parts, labor, taxes, and round-trip shipping.

Dreame Aurora does not guarantee that repair services or replacement components will be available for every product.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Dreame Aurora’s total liability arising from or relating to the product or this Limited Warranty will not exceed the original purchase price paid for the affected product.

To the maximum extent permitted by law, Dreame Aurora will not be liable for:

  • Indirect, incidental, special, exemplary, or consequential damages;

  • Loss of data, content, accounts, subscriptions, or privacy settings;

  • Loss of use, revenue, profits, business, or opportunity;

  • Costs associated with substitute equipment or services;

  • Personal decisions made in reliance on AI-generated, wellness, health, or activity information; or

  • Damage to third-party devices, accessories, property, or services.

Some states do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages. Therefore, some of the above limitations may not apply to you.

18. Disclaimer of Other Warranties

To the maximum extent permitted by applicable law, this Limited Warranty replaces all other non-mandatory warranties, representations, or conditions, whether oral, written, statutory, contractual, or otherwise.

Any implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this Limited Warranty to the extent permitted by law.

No retailer, distributor, reseller, employee, representative, or service provider is authorized to modify or extend this Limited Warranty on behalf of Dreame Aurora unless the modification is provided in writing by an authorized Dreame Aurora representative.

19. Severability

If any provision of this Limited Warranty is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue in full force and effect.

20. Policy Updates

Dreame Aurora may update this Limited Warranty from time to time.

The version applicable to a warranty claim will generally be the version in effect when the eligible product was purchased, unless a later version provides greater benefits or applicable law requires otherwise.

The latest version will be published on the Dreame Aurora website.

If any provision of this Limited Warranty conflicts with mandatory local, state, or federal law, the applicable law will prevail.

21. Contact Us

For warranty claims, troubleshooting, service availability, or questions about this Limited Warranty, contact:

Dreame Aurora Customer Support
Email: support@dreameaurora.ai

When contacting us, please provide your order number, product model, proof of purchase, and a clear description of the issue.